FAQS

Q: WHERE ARE YOU BASED? 

A: WE ARE IN AUSTRALIA, SYDNEY - AND WE SHIP WORDWIDE :)

Q: HOW MUCH DOES SHIPPING COST? 

A: WE SHIP OUR PRODUCTS WORLDWIDE SO OUR SHIPPING COST DEPENDS ON WHERE YOU ARE ORDERING FROM AND ALSO THE WEIGHT OF YOUR ORDER. WE OFFER MANY DESIGNS AND CREATIONS IN OUR STORE AND EACH UNIQUE ONE HAS VARYING WEIGHTS TO THEM. YOUR SHIPPING COST ALL DEPENDS ON HOW MUCH YOU ORDER AND THE ORDER WEIGHT OF EACH ITEM YOU ORDER.

Q: HOW LONG WILL IT TAKE ME TO RECEIVE MY ORDER? 

A: PLEASE ALLOW BETWEEN 2-5 BUSINESS DAYS FOR US TO PACK + PROCESS YOUR ORDER. EACH OF OUR UNIQUE ITEMS IS MADE BY US IN OUR STUDIO AND SHIPPED FROM SYDNEY.

EXPRESS SHIPPING

EXPRESS ORDERS ARE DISPATCHED WITHIN 2-3 BUSINESS DAYS FROM OUR STUDIO IF THE ORDER IS PLACED BEFORE 12PM (AUSTRALIAN E.S.T.) AND ARE DISPATCHED THE NEXT DAY IF PLACED AFTER 12PM. EXPRESS POST PARCELS ARE USUALLY DELIVERED WITHIN 1-3 DAYS OF DISPATCH TO METRO AREAS AND 2-4 DAYS TO REGIONAL LOCATIONS, ALTHOUGH REMOTE AREAS CAN BE UP TO 7 BUSINESS DAYS.

REGULAR SHIPPING

REGULAR ORDERS ARE DISPATCHED FROM OUR STUDIO IN SYDNEY WITHIN 3-5 BUSINESS DAYS, HOWEVER THEY MAY TAKE UP TO 10 DAYS TO DISPATCH DURING BUSY PERIODS SUCH AS DURING SALES AND THE CHRISTMAS/NEW YEAR PERIOD. REGULAR POST PARCELS ARE USUALLY DELIVERED WITHIN 3-7 DAYS OF DISPATCH TO METRO AREA AND UP TO 10 DAYS TO REGIONAL LOCATIONS. 

Q: DO YOU OFFER REFUNDS AND EXCHANGES? 

A: A 50% RESTOCKING FEE WILL BE APPLIED TO ALL ORDERS CANCELLED AFTER 6 HOURS OF THE PURCHASE TIME. IF YOUR ORDER IS RECEIVED WITH ANY SHORTAGES PLEASE CONTACT US ON ourcollectivehappines@gmail.com IMMEDIATELY. ALL DISCREPANCIES, SHORTAGES, BROKEN MERCHANDISE, AND ANY REQUESTS FOR RETURNS MUST BE MADE WITHIN 14 DAYS OF THE ISSUED INVOICE DATE. ANY REQUESTS FOR COMPENSATION OR REMEDIATION WILL NOT BE ACCEPTED AFTER 14 DAYS OF THE INVOICE DATE. 
PLEASE NOTE WE DO NOT ACCEPT REFUNDS ON ANY OF OUR MIRROR PRODUCTS.
IF FOR ANY REASON YOU ARE NOT HAPPY WITH THE PRODUCTS YOU RECEIVED, PLEASE GET IN TOUCH WITH US SO THAT WE CAN INSTRUCT YOU TO SEND THEM BACK WITHIN 14 DAYS OF PURCHASE FOR A FULL REFUND. 

Q: MY ORDER HAS ARRIVED DAMAGED. WHAT CAN I DO?

A: WE PACKAGE AND SEND OUR CREATIONS WITH A GREAT DEAL OF CARE AND ATTENTION TO ENSURE THEY ARRIVE TO YOUR IN A PERFECT CONDITION. 
IF YOUR ORDER DOES ARRIVE DAMAGED PLEASE SEND US YOUR ORDER NUMBER AND A PHOTO OF THE DAMAGED ITEM TO ourcollectivehappiness@gmail.com

Q: HOW DO I TAKE CARE OF MY EMBELLISHED ITEMS? 

(VIDEO COMING SOON)

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Ramsey, Male, 50 years old

I came to Sevda to understand my limitations and explore the traumas that had shaped me to be the man I was. Through our sessions, Sevda explored deep-rooted traumas and faced my fears. In each session, we destructed the limiting thoughts I had in my head. While I had been a very successful businessman, I could never hold a relationship or commit fully. I have now proposed to my long-time girlfriend and we are planning to get married. My relationship with my children has become vibrant and loving. My work has catapulted and I am making more money than I have in my entire life. I attribute all these changes to the life-changing sessions I did with Sevda. 

Do not wait, a new life is waiting for you

Zara, Female, 23

Stumbling upon Sevda was the best decision I made. She was able to identify things about me that I honestly didn’t know I had been holding onto for so long. 

Sevda’s value lays in her ability to deliver her healings and mentorship in such a way that makes your feel remarkable afterwards.She has the ability to instil emotional and spiritual empowerment in you, as well as a sense of your own eternal magnificence.

Sheryl, Female, 24

I have had the pleasure of experiencing revitalising healing sessions with Sevda when she presented me with the concept of trauma healing.Having not properly dealt with trauma for many pent up years, my body and mind had been battling negative energy resulting in impacting my overall happiness.I didn’t realise to what extent past events had been impacting my daily life until I had my first session with Sevda. From the first session I felt a massive weight lift off my shoulders. Although the sessions leave you emotionally exhausted (as Sevda warns, this is completely normal), the sensation thereafter is extremely rewarding and feels like a breath of fresh air.Sevda’s healings are so clearly informative, sensitive and intuitive. Her encouragement to guide me safely into vulnerability and heart healing, is led by her own ability and willingness to be authentic and vulnerable.Sevda, your sessions have truly changed my heart and mind. I have finally been able to accept and move on from things in my past that were impacting my daily life.A truly amazing experience every time. Thank you so much Sevda!

Edward, Male, 24

I was warmly welcomed by Sevda as I arrived at our session. To be honest, I’ve been very skeptical about this type of thing for a long time, more because I just thought it doesn’t work or help. I couldn’t have been more wrong. Well first, Sevda offered me a nice glass of some form of herbal tea (I’m not sure what it was called but it was very nice). She made sure I was in a place of comfort, honesty and relaxation. I had been struggling for a while to open up and express my emotions and feelings about things in my personal life. I felt… almost depressed and down for many months. Through various exercises and conversations with Sevda I was able to express my feelings freely, and Sevda being THE BEST that she is, never showed judgement, quite the opposite; she showed empathy, assistance and perspective, which I needed. I can go on all day about how good Sevda was. After many sessions with her, I honestly haven’t felt better. I’ve been really happy, optimistic, open-minded and adventurous! I almost feel as if who am I now, is who I should’ve been a long time ago.Thank you Sevda! I’m looking forward to growing to be a better me with you by my side! Xoxo

Charlotte, Female, 44

Dearest Sevda,

Thank you for being you.

And thnak you for all that you do.

Your providing healing is a gift for this world.

I am humbled, honoured and I feel extremely blessed that you offered you time and your healing energy to help me move through this energetic challenge successfully.

I no longer live in that space anymore.

I have confidently, mind, body and soul, moved on, gracefully.

Thank you wholeheartedly, dearest Sevda.